Not resolved
1.0
Details
Advertised vs Delivered
Customer service
0 comments

Paid the $55 configuration fee (remember they say they will build it to fit). I indicated we needed a frame 56 pump in order to fit the space.

Nancy assured me what she recommended would be fine. It arrived and was a frame 48 pump which will not fit so I sent it immediately back. When I called Nancy she said "that's what the computer said." So much for a $55 technical configuration fee!!! It has now been over three weeks and I have had no refund....but wait....even if they do give me a refund they keep the $55 technical fee and a 25% cancellation fee ($165.00) AND I had to pay $70 to return it.

Their incompetence cost me $290.00. NEVER use this company!

Review about: Spaguts Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $665.

Preferred solution: Full refund.

I didn't like: False technical support to prevent returns.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like