Not resolved
Advertised vs Delivered
Customer service

Paid the $55 configuration fee (remember they say they will build it to fit). I indicated we needed a frame 56 pump in order to fit the space.

Nancy assured me what she recommended would be fine. It arrived and was a frame 48 pump which will not fit so I sent it immediately back. When I called Nancy she said "that's what the computer said." So much for a $55 technical configuration fee!!! It has now been over three weeks and I have had no refund....but wait....even if they do give me a refund they keep the $55 technical fee and a 25% cancellation fee ($165.00) AND I had to pay $70 to return it.

Their incompetence cost me $290.00. NEVER use this company!

Product or Service Mentioned: Spaguts Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $665.

Preferred solution: Full refund.

I didn't like: False technical support to prevent returns.

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