Never Buy from this Company ,,I got screwed just like the others as i set on hold for 30 minutes or longer ,,,take some advice stay away for spaguts Sent pump back ,,they sent back to me because I didn't have a rma number on it ,,sent again with number on this time...Read more
Spaguts Spa Heater Review
Send that heater for $35 claimed it wasn't under their warranty had it for 10 days hundred $120 heater
I bought a pump from spa guts and was told that if anything was wrong with the pump that I could return it. I sent pictures of the specs and asked them to match the pump exactly. They sent a pump that was 1/3 hp weaker than the pump I sent them the specs for and they...Read more
Bought mine lee then a year ago. Quit working so I paid $35.00 to ship back and they said they fixed it and it would cost 106.00 plus shipping to return. When asked about warranty they said the power button was turned off and I broke the thermostat housing. I asked how...Read more
Spa Parts Review
Do not buy anything here. If there is a mistake with the parts, or if the parts were the wrong ones they won't take them back. Save your self the headache and buy from Amazon. They have a refound policy.
Purchased a replacement system from them , after 1 week the pump started leaking , followed their return policy that stated ( we will notify you when we get it ) they didn't ! they waited two days before they did . Next step is they bench test it . I called them on day...Read more
Balboa Transformer Review
I order a new control transformer from Spa Guts, says they have them in stock, in state delivery (should be no more than 2 days) 5 days later, nothing. I call them, oh they are out of stock, have new one tomorrow. I told them my displeasure, and they should overnight it to me, oh, we dont do that I am told. Lousy customer service, dont buy from these clowns, they will nit get my business again
I ordered a part on a Thursday night, paid an extra $20 for 2 day shipping. I assumed it would come Saturday, Monday at the latest. Its scheduled for delivery on Tuesday. I called and talked with a snotty woman who basically said that was FEDEX's problem not hers. I...Read more
I didn't like
- Whoever i spoke with at customer service
STAY AWAY FROM SPA GUTS.COM!! I know this sounds like every other review that you may read on here but don’t be a sucker like me. They are a horrible Company that doesn’t care about their customers. I read so many negative reviews about this place and was on the fence...Read more
I needed a new spa pump, and gave the sales agent the model number. She gave me another model number and assured me that it is the same model. Turns out, it isn't--same company, but not the same line. I spoke with Damien (the service rep), who told me that the pump...Read more
Do you have something to say about Spaguts? What happened? What can we help you with?