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I needed a new spa pump, and gave the sales agent the model number. She gave me another model number and assured me that it is the same model. Turns out, it isn't--same company, but not the same line. I spoke with Damien (the service rep), who told me that the pump...
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2.5
#644969
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I needed a topside controller for my balboa circuit board. went online and somehow a co called spa guts showed the topside controller with the overlay. when arrived it came with out the overlay.Contacted the co spaguts numerous times and although have my receipts and...
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1.8
Saint Michaels, Maryland
#618156
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We bought an unusual water heater from Spaguts for about $80. Some time after installation, but before warranty expired, it began to leak. I called them and they said I would need to return it at my expense. They couldn't give me a turn around estimate, so I bought...
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#603466
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I read negative reviews about Spa Guts so before I ordered new $400 controller I decided to call their service line to see how they responded. Was on hold for 3 minutes and then was asked if I would like to leave number which I did. Got call back within 15 minutes...
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#552843
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Spa Guts have their web site as "Premium Leisure Spa Parts" - which is wrong as they do not sell Premium Leisure Original Spa Parts as when you call up Premium Leisure about the part/parts received they have to inform the customer they did not receive he parts from the...
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1.8
#544931
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Do NOT believe your lying eyes!! The website image & description may be that of an AO Smith motor and pump (with internal cap) but what you get may be something entirely different and unusable. READ THE SMALL PRINT in all transactions you do with SpaGuts because...
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#506051
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In this small niche, fake reviews are rampant. Anyone can leave a review on this website but check spaguts's BBB page and you'll see its an A+. That's because BBB actually verifies their reviews. The companies been in business since 1985 and still an A+ rating. Their...
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#495783
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Spaguts - New heater element failed
3 days after installing the heater the element failed. It had a internal short right where the tubing was bent from the manufacturer. The heater shorted and almost burned my spa to the ground. Their parts person was so rude and blamed me instantly over the phone for...
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Anonymous
Anonymous

This was apparently installed without a GFCI or was started dry.

#485815
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I purchased a spa pac close to $700.00 after getting everything I needed. I had there product professionally installed per there instructions the parts that were sent was wrong after dealing with this and that to get the wrong parts back to them and get the proper...
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#485212
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This company doesn't give a rat's *** about its customers. I bought a heater from Spaguts. I installed the heater per their instructions in a Spaguts system and it did not work. I called and they said I had to RMA it to the manufacturer. The OEM got it and sat on it...
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#472334
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