I’ve been waiting weeks to get this hot tub fixed. When I finally found out which part I needed and winter is around the corner. I need the part quickly. I went to order the part from Spaguts.com. So... the representative was very knowledgeable on which part I needed...Read more
Ordered a new circuit board for my spa from SPAGuts. Well next day I got to researching and discovered I could get a entire new system for only 125 bucks more for new system for what they charged me. price for board 268. Price for new system from other company 390. So...Read more
I didn't like
- Non disclosure from phone order
My company purchased a new spa pump and when they box arrived, spa guts had already opened the box and removed some fittings. They they turned around and tried to charge us extra for the fittings. When confronted, they said it was their right to to remove any parts...Read more
Spaguts - Poor return policy
Purchased several controllers from Spaguts with no issues, spend several hundred dollars. ......purchased an $18 overlay, wrong size, my error. Returned the item. They refuse to process a refund per policy. In future, I will conduct business with a company with better customer service. Clearly my business is not worth $18.
Spa Guts Spa Packs Review
Spa guts is a rip off. They sent an item that does not fit my spa and want me to pay a restocking fee of 25%. I asked all the wright questions before I ordered and they said it fits. It does not and can not be used. $500 down the drain for *** sales people who only wany to make a sale. They lost my business of 6 spa packs a month.
Spaguts Spa Heater Review
This spa guts is a ripoff,do not buy from them. If and when you have a problem with there junk you will find out you have a big problem trying to get it resolved.
Spaguts Customer Care Review
I would rate them as a zero for trying to order parts. They have put me on hold for over 10 minutes each time I called consecutively. Its now been 2 hrs for me trying to get someone to answer the phone. This is BS
I recently bought a complete Spa Pak from SpaGuts for my 15 year old ThermoSpas Phoenix hot tub. I bought the VS-500Z kit . I paid to have it configured, and for an ozone generator and a 3 yr. extended warranty. The good news is, it is a well engineered kit and...Read more
Purchased topside controller for approx $150. Within 2 days, a portion of the temp numbers was not working properly. I asked them to replace. They said I had to return for a bench test. Told me their replacement policy did not allow them to send replacement without...Read more
Paid the $55 configuration fee (remember they say they will build it to fit). I indicated we needed a frame 56 pump in order to fit the space. Nancy assured me what she recommended would be fine. It arrived and was a frame 48 pump which will not fit so I sent it...Read more
I didn't like
- False technical support to prevent returns
I BOUHGT A SPA CONTROLLER / HEATER, PAID 90$ FOR NEXT DAY SHIPPING, GOT ITEM 3 DAYS LATER ,, INSTALLED UNIT AS INSTRUCTED BY MANU. DID NOT WORK AFTER 6 PHONE CALLS AND TALKS WITH THREE DIF. PEOPLE THAY SAID MUST BE BROKE ,,,THAY SAID SINCE IT WAS INSTALLED HAD TO GO...Read more
I have no idea how this company stays in business. I ordered a heater that would not work. I called tech and exchanged numerous emails and photos and they said my installation looked ok. Eventually they suggested I return the heater ON MY OWN DIME. Once they got it,...Read more
I gave the clerk all the info off the pump plate, took three calls to get her questions answered. I made the mistake to order their pump and got a pump that would not fit. Their advertisement says they sell A.O. Smith pumps and the sales clerk told me that was the...Read more
Their one person "customer service team" (his name is Hung) told me he would credit me the full price of my brand new $120 top side control panel that i needed to return, minus a $10 processing fee, if I purchased the complete spa control pack for almost $400. Instead...Read more
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