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Bought a spa system from them. I provided them with the year, make, and model of my spa and they configured a replacement system for me. Unfortunately for me, their system doesn't physically fit inside the enclosed area. They configured a solution that will not work....
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Anonymous
Richard

Contact the BBB in their area. File a complaint as I have done. You may not get any money back but that B+ rating will go down. Here is the link to the website. www.sandiego.b...

Taylor, Arizona
#835060
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Received the wrong part for our juccuzi bath tub. Requested and received an RMA to send parts back. The amount of time to Spaguts took to reply just to tell me the box is damaged and parts missing. Everything was shipped back as it came to us. We sent it back in the...
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#820753
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Just a heads up to those who go through the RMA process. It is a simple process for requesting the return. After submitting the return, and shipping back when I got the RMA within the 20day window, Starguts did provide a refund, minus shipping, minus 25% restocking...
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#810861
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Spa Parts Review

Spaguts
#756200
2.0
Details
Do not buy anything here. If there is a mistake with the parts, or if the parts were the wrong ones they won't take them back. Save your self the headache and buy from Amazon. They have a refound policy.
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Balboa Transformer Review

Spaguts
#737475
I order a new control transformer from Spa Guts, says they have them in stock, in state delivery (should be no more than 2 days) 5 days later, nothing. I call them, oh they are out of stock, have new one tomorrow. I told them my displeasure, and they should overnight it to me, oh, we dont do that I am told. Lousy customer service, dont buy from these clowns, they will nit get my business again
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2 years ago I bought their spa guts kit, Balboa controller, 1.5hp pump and air blower. Had it up and running in 3 days Spa spa is a 20 year old small Leisure spa. Then in Aug of 2015 my house flooded and the spa was under water for 3 days. In January 2016 I bought...
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3.7
#794711
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Never Buy from this Company ,,I got screwed just like the others as i set on hold for 30 minutes or longer ,,,take some advice stay away for spaguts Sent pump back ,,they sent back to me because I didn't have a rma number on it ,,sent again with number on this time...
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1.5
#791810
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I bought a pump from spa guts and was told that if anything was wrong with the pump that I could return it. I sent pictures of the specs and asked them to match the pump exactly. They sent a pump that was 1/3 hp weaker than the pump I sent them the specs for and they...
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1.3
#781566
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Bought mine lee then a year ago. Quit working so I paid $35.00 to ship back and they said they fixed it and it would cost 106.00 plus shipping to return. When asked about warranty they said the power button was turned off and I broke the thermostat housing. I asked how...
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#760484
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Purchased a replacement system from them , after 1 week the pump started leaking , followed their return policy that stated ( we will notify you when we get it ) they didn't ! they waited two days before they did . Next step is they bench test it . I called them on day...
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#749757
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I ordered a part on a Thursday night, paid an extra $20 for 2 day shipping. I assumed it would come Saturday, Monday at the latest. Its scheduled for delivery on Tuesday. I called and talked with a snotty woman who basically said that was FEDEX's problem not hers. I...
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1.0
I didn't like
  • Whoever i spoke with at customer service
#703554
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STAY AWAY FROM SPA GUTS.COM!! I know this sounds like every other review that you may read on here but don’t be a sucker like me. They are a horrible Company that doesn’t care about their customers. I read so many negative reviews about this place and was on the fence...
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#669565
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