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Never Buy from this Company ,,I got screwed just like the others as i set on hold for 30 minutes or longer ,,,take some advice stay away for spaguts Sent pump back ,,they sent back to me because I didn't have a rma number on it ,,sent again with number on this time...
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1.5
#791810
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I bought a pump from spa guts and was told that if anything was wrong with the pump that I could return it. I sent pictures of the specs and asked them to match the pump exactly. They sent a pump that was 1/3 hp weaker than the pump I sent them the specs for and they...
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1.3
#781566
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Bought mine lee then a year ago. Quit working so I paid $35.00 to ship back and they said they fixed it and it would cost 106.00 plus shipping to return. When asked about warranty they said the power button was turned off and I broke the thermostat housing. I asked how...
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#760484
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Spaguts Spa Heater Review

Spaguts
#784658
Send that heater for $35 claimed it wasn't under their warranty had it for 10 days hundred $120 heater
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Spa Parts Review

Spaguts
#756200
2.0
Details
Do not buy anything here. If there is a mistake with the parts, or if the parts were the wrong ones they won't take them back. Save your self the headache and buy from Amazon. They have a refound policy.
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Balboa Transformer Review

Spaguts
#737475
I order a new control transformer from Spa Guts, says they have them in stock, in state delivery (should be no more than 2 days) 5 days later, nothing. I call them, oh they are out of stock, have new one tomorrow. I told them my displeasure, and they should overnight it to me, oh, we dont do that I am told. Lousy customer service, dont buy from these clowns, they will nit get my business again
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Purchased a replacement system from them , after 1 week the pump started leaking , followed their return policy that stated ( we will notify you when we get it ) they didn't ! they waited two days before they did . Next step is they bench test it . I called them on day...
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#749757
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I ordered a part on a Thursday night, paid an extra $20 for 2 day shipping. I assumed it would come Saturday, Monday at the latest. Its scheduled for delivery on Tuesday. I called and talked with a snotty woman who basically said that was FEDEX's problem not hers. I...
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1.0
I didn't like
  • Whoever i spoke with at customer service
#703554
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STAY AWAY FROM SPA GUTS.COM!! I know this sounds like every other review that you may read on here but don’t be a sucker like me. They are a horrible Company that doesn’t care about their customers. I read so many negative reviews about this place and was on the fence...
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#669565
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I needed a new spa pump, and gave the sales agent the model number. She gave me another model number and assured me that it is the same model. Turns out, it isn't--same company, but not the same line. I spoke with Damien (the service rep), who told me that the pump...
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2.5
#644969
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I needed a topside controller for my balboa circuit board. went online and somehow a co called spa guts showed the topside controller with the overlay. when arrived it came with out the overlay.Contacted the co spaguts numerous times and although have my receipts and...
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1.8
Saint Michaels, Maryland
#618156
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We bought an unusual water heater from Spaguts for about $80. Some time after installation, but before warranty expired, it began to leak. I called them and they said I would need to return it at my expense. They couldn't give me a turn around estimate, so I bought...
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#603466
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I read negative reviews about Spa Guts so before I ordered new $400 controller I decided to call their service line to see how they responded. Was on hold for 3 minutes and then was asked if I would like to leave number which I did. Got call back within 15 minutes...
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#552843
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