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I’ve been waiting weeks to get this hot tub fixed. When I finally found out which part I needed and winter is around the corner. I need the part quickly. I went to order the part from Spaguts.com. So... the representative was very knowledgeable on which part I needed...
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1.6
#1124108
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Ordered a new circuit board for my spa from SPAGuts. Well next day I got to researching and discovered I could get a entire new system for only 125 bucks more for new system for what they charged me. price for board 268. Price for new system from other company 390. So...
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2.2
I didn't like
  • Non disclosure from phone order
#1110550
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My company purchased a new spa pump and when they box arrived, spa guts had already opened the box and removed some fittings. They they turned around and tried to charge us extra for the fittings. When confronted, they said it was their right to to remove any parts...
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Anonymous
Richard

Go to this website for the Better Business Bureau and file a complaint as I did. Doesn't take to long. http://www.sandiego.bbb.org

Product
#1106003
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Spa Guts Spa Packs Review

Spaguts
#938355
Spa guts is a rip off. They sent an item that does not fit my spa and want me to pay a restocking fee of 25%. I asked all the wright questions before I ordered and they said it fits. It does not and can not be used. $500 down the drain for *** sales people who only wany to make a sale. They lost my business of 6 spa packs a month.
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Spaguts Spa Heater Review

Spaguts
#865686
This spa guts is a ripoff,do not buy from them. If and when you have a problem with there junk you will find out you have a big problem trying to get it resolved.
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Spaguts Customer Care Review

Spaguts
#844687
I would rate them as a zero for trying to order parts. They have put me on hold for over 10 minutes each time I called consecutively. Its now been 2 hrs for me trying to get someone to answer the phone. This is BS
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Spaguts Spa Heater Review

Spaguts
#784658
Send that heater for $35 claimed it wasn't under their warranty had it for 10 days hundred $120 heater
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I recently bought a complete Spa Pak from SpaGuts for my 15 year old ThermoSpas Phoenix hot tub. I bought the VS-500Z kit . I paid to have it configured, and for an ozone generator and a 3 yr. extended warranty. The good news is, it is a well engineered kit and...
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Anonymous
Richard

Got to the Better Business bureau website like I did and file a complaint. Doesn't take that long. Here is the linkhttp://www.sandiego.bbb.org

Product
#1094123
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Purchased topside controller for approx $150. Within 2 days, a portion of the temp numbers was not working properly. I asked them to replace. They said I had to return for a bench test. Told me their replacement policy did not allow them to send replacement without...
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Anonymous
Richard

Got to the Better Business bureau website like I did and file a complaint. Doesn't take that long. Here is the link.http://www.sandiego.bbb.org To believe they have a B+ ratin...

1.0
#1092113
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Paid the $55 configuration fee (remember they say they will build it to fit). I indicated we needed a frame 56 pump in order to fit the space. Nancy assured me what she recommended would be fine. It arrived and was a frame 48 pump which will not fit so I sent it...
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1.0
I didn't like
  • False technical support to prevent returns
#1046261
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I BOUHGT A SPA CONTROLLER / HEATER, PAID 90$ FOR NEXT DAY SHIPPING, GOT ITEM 3 DAYS LATER ,, INSTALLED UNIT AS INSTRUCTED BY MANU. DID NOT WORK AFTER 6 PHONE CALLS AND TALKS WITH THREE DIF. PEOPLE THAY SAID MUST BE BROKE ,,,THAY SAID SINCE IT WAS INSTALLED HAD TO GO...
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#1033142
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I have no idea how this company stays in business. I ordered a heater that would not work. I called tech and exchanged numerous emails and photos and they said my installation looked ok. Eventually they suggested I return the heater ON MY OWN DIME. Once they got it,...
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1.2
#1019814
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I gave the clerk all the info off the pump plate, took three calls to get her questions answered. I made the mistake to order their pump and got a pump that would not fit. Their advertisement says they sell A.O. Smith pumps and the sales clerk told me that was the...
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Anonymous
Anonymous

AO Smith does not manufacture pumps. They only supply motors to the pump manufacturers. If you needed only a motor, then there are sources that will sell you the AO Smith mo...

Ellabell, Georgia
#946758
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Contact Spaguts

Mailing Address:
SpaGuts.com
3921 East La Palma
Anaheim, CA 92807
Phone:
(714) 764-0014
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Their one person "customer service team" (his name is Hung) told me he would credit me the full price of my brand new $120 top side control panel that i needed to return, minus a $10 processing fee, if I purchased the complete spa control pack for almost $400. Instead...
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1.1
Bellevue, Michigan
#902111
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